FAQ

Yes, we take your privacy and security seriously. All personal information is encrypted and processed securely. For more details, please refer to our Privacy Policy.

We accept returns within 14 days of receipt. Items must be returned in their original condition and packaging. Please note that custom or personalized items are non-returnable.

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination.

we ship worldwide,however shipping fees may depend on your location.

Our jewelry is crafted from high-quality materials including silver, gold and precious gemstones. Each product description specifies the materials used.

We accept major credit cards, PayPal, and other secure payment methods. All payment information is processed securely.

Shipping typically takes between one week and one month, depending on your location and the shipping method selected.

If your product arrives in a damaged condition, we guarantee a free replacement. Please contact our customer service team immediately to arrange for a replacement. You can contact us through our email adress:hesheteam1@gmail.com.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

To ensure the longevity of your jewelry, avoid contact with water, perfume, and other chemicals. Store your pieces in a dry, cool place and clean them regularly with a soft cloth.